I've generally had pretty good luck with complaints being resolved, but then again, I also tend to escalate things past line employees. If it's fairly minor, like an occasional incorrect order, I ask to speak to the manager. They usually offer a free replacement for the item.
For gross incompetence, like repeated wrong orders, I take it up with their corporate headquarters. They tend to give out coupons by the handful. I guess they figure if you've taken the time to write them, you're probably pretty steamed and they're at risk of losing a customer. I've only had to do this this 3 or 4 times, but they've all resulted in 3-5 coupons for free stuff.
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timeasmymeasure
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Date: 2007-10-08 04:38 pm (UTC)For gross incompetence, like repeated wrong orders, I take it up with their corporate headquarters. They tend to give out coupons by the handful. I guess they figure if you've taken the time to write them, you're probably pretty steamed and they're at risk of losing a customer. I've only had to do this this 3 or 4 times, but they've all resulted in 3-5 coupons for free stuff.