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captpackratLast month I had lunch at Sizzler (the one near Oak View Mall in Omaha). The total bill came to $15.89, which I put on my credit card. I never, ever add a tip to the bill at Sizzler, since you have to pay before you get your food. I always leave a cash tip on the table after the meal, that way I can give the wait staff an appropriate tip based on their level of service.
On this particular day, service was terrible. We were pretty much ignored the whole time. It took forever to get our food, my SO spent most of the meal with an empty glass, and my all-you-could-eat shrimp wasn't remotely all-I-could-eat, it was sit-around-wait-for-until-we-had-to-leave-to-catch-our-movie-before-I-could-get-another-helping shrimp. I was so annoyed by the waiter, I left no tip whatsoever.
So today, I'm going through my credit card statement, reconciling it with Microsoft Money. And the charge for Sizzler doesn't match what's in Money. Money says I paid $15.89, while American Express says I paid $18.37, $15.89 plus a $2.48 tip.
The bastards added a tip to my bill!
I called American Express to contest the charges, and they were really great about it. They credited my account with the $2.48 right away. At ONE FREAKING AM, I was on the phone for under five minutes! And I talked to someone who spoke clear and understandable English, not Apu Nahasapeemapetilon. I really love this card.
On this particular day, service was terrible. We were pretty much ignored the whole time. It took forever to get our food, my SO spent most of the meal with an empty glass, and my all-you-could-eat shrimp wasn't remotely all-I-could-eat, it was sit-around-wait-for-until-we-had-to-leave-to-catch-our-movie-before-I-could-get-another-helping shrimp. I was so annoyed by the waiter, I left no tip whatsoever.
So today, I'm going through my credit card statement, reconciling it with Microsoft Money. And the charge for Sizzler doesn't match what's in Money. Money says I paid $15.89, while American Express says I paid $18.37, $15.89 plus a $2.48 tip.
The bastards added a tip to my bill!
I called American Express to contest the charges, and they were really great about it. They credited my account with the $2.48 right away. At ONE FREAKING AM, I was on the phone for under five minutes! And I talked to someone who spoke clear and understandable English, not Apu Nahasapeemapetilon. I really love this card.
