NEVER buy anything from Fry's that had been previously returned...

[captpackrat]

A few days ago, I'd installed a new Linksys VPN router for a business customer. The router kept resetting every few minutes, and nothing I did could get it to remain stable. Because this was an office with about 10 users, and some connectivity is better than none, I drove to Fry's to buy a new router. When I installed it in place of the previous one, it worked perfectly. Obviously the first router was defective. So I repackaged it and drove back to Fry's again to return it.

I tried to explain to the customer service creature that the router was defective. They made some excuse about the router being a different brand than the T-1 modem I was using (huh?), then slapped a return-to-stock label on it. So some other poor shmuck is going to end up stuck with the obviously defective router. Even worse, I didn't reset the router before returning it (I was in a hurry), so even if it wasn't defective, it wouldn't work for anyone else unless they think to reset it. I wonder if Fry's will put the router back on the shelves again when the next guy returns it....

Comments

[rigelkitty.livejournal.com]

I stopped patronizing the last store that did that. DVD Warehouse rented me the same scratched and unviewable DVD twice, after I'd returned it as defective twice, then put it back on the shelf again for a third lucky contestant.

It didn't help that when I asked for my money back, they refused, and I left, they were screaming obscenities at me.